BPM Essentials

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4584 students
20 minutes
Are you looking for ways to improve your business processes but aren’t sure where to start? Learn how to enhance the performance of your existing processes and get things done while serving customers and generating revenue.
BPM Essentials

About this course

This course goes through the essentials of business management solutions and their role in various industries. You’ll familiarize yourself with the evolution of BPM and its benefits, and discover how SMBs can get the most out of it.

By the end of this course, you’ll receive valuable insights into choosing the right solution that enhances company productivity while saving time and resources.

What’s included?

lessons to explain the basics of BPM
quiz to consolidate your knowledge & test new skills
certificate to showcase your new skills

What will you learn?

What BPM is and why traditional approaches are no longer relevant
How to enhance SMB productivity with workflow automation tools
The difference between low-code and no-code BPM platforms
How to choose the right BPM solution for your business

Who is this course for?

Anyone looking to further their knowledge in BPM software and its benefits
Anyone looking for a suitable BPM solution for their business needs
Those who want to advance their career with new skills

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The different courses are well defined, easily searchable, and the titles are useful. The content can get a bit long, and theoretical from time to time but mostly they try to keep it to bite-sized chunks with small quizzes to help you retain what you just read.


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I’ve taken 20 airSlate Academy courses. These courses helped me create a workflow and generate business. The biggest skill I’ve learned is how to integrate data from other platforms into my workflow.


Review from G2 platform

airSlate Academy offers free courses in business process and workflow automation innovatively. The courses are well-researched and presented. Easily understood by a noncore IT audience.

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Business process management software: a company must-have or just a trend?

Regardless of the size and industry, any company has business processes. Some of them are small, for example, a vacation request workflow that only needs two parties to carry it out, an employee and their manager. Others are more extensive, such as onboarding, which involves IT, Legal, and HR departments. Even if you have fewer than 50 people, business processes are an integral part of your ecosystem. Unfortunately, what once worked for your company is now likely outdated and more problematic than good. If you want to turn your procedures into a well-oiled machine, you need to learn how to handle them. This is where business process management, or BPM, comes in handy.

What is business process management?

BPM (business process management) is a set of tools and methods for organizing, analyzing, scaling up, and optimizing a company's workflows. BPM often includes automation that helps run workflows without human assistance. In a nutshell, this approach allows you to build a streamlined and error-free workflow based on the predictable and repetitive path of your existing process.

Is it difficult to implement business process management?

BPM is an idea, but in most cases, it's in the form of a tool (software) for fixing outdated or mundane steps in a process, usually digitizing and automating it. "Proper process management" depends on your and your employees' needs. All you have to do is find bottlenecks and remove them.

The most common bottlenecks in just about any workflow are:
  1. Manual data entry
  2. Printing and scanning
  3. Communication issues
  4. Repetitive tasks

To grasp which bottlenecks you need to remove from your workflow, use the instructions below.

Map out your workflow. Start with a trigger that initiates your workflow. Usually, any document workflow starts with some form that needs to be filled out. Each procedure is based on a predictable path that can be optimized. Describe each step of this path. You can write down a plan or draw an algorithm as you like.

Test it. After the preparation is complete, you need to see the workflow in action. Look at it the same way one of your employees would look at it. Question every step. Why is this needed, what is the most time spent on, and what can be automated? Feel free to ask your employees and involve them in mapping and testing. As a result, you should find valuable insights and a list of improvements that will make everyone's lives easier.

Create an improved workflow. Don't rush to implement all the ideas that you gathered through communication with your team. Instead, design the procedure again, considering the changes you'll apply.

What if you can't get rid of the issues you found?

If you've mapped and tested properly and still can't eliminate the bottlenecks, try an automation platform like airSlate WorkFlow. airSlate WorkFlow is a solution that allows you to create and automate any document workflow via bots. Bots are built-in software robots that operate based on if-this-then-that conditional logic. For example, they help you automatically transfer data between forms and CRMs, use pre-filled documents to avoid entering the same information over and over, set a reminder to keep everyone in the loop, and manage ready-made groups of forms.

Other benefits that airSlate WorkFlow brings you:

  • Efficient time management
  • Improved accuracy
  • Seamless data access
  • Cost-effective workflows
  • Inspired employees
  • Flexible integration with other systems

Where can you get a business process management certification?

If you still think that BPM is an intricate science and you need to hire business process consultants and a whole team of professionals to deal with this, then breathe a sigh of relief. You are the one who knows the specifics of your business better than others. The BPM training course from the airSlate Academy will help you figure out all the ins and outs of successful BPM implementation. The course is free and available to everyone who wants to bring automation to their company.

By enrolling in this course, you receive theoretical and practical knowledge that can be applied to real-life workflows. If you're interested, take a look at the other courses that the airSlate Academy offers for business management training. The company's success is based on strong business process management. Seize the opportunity now and learn online at your own pace.

Questions & answers

Here is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
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In short, never. Business process management is a technology aimed at continuous process improvement. Even if you have achieved the results you want and turned your to-do list into a well-oiled mechanism, after a while, you need to update everything and keep your workflow from becoming obsolete.

As already noted, BPM never ends. Therefore, the last step is tough to highlight. But for any workflow, there’s a final step, more like a repeated step that needs to be maintained. This is usually measurement and monitoring. Once you've made updates, check out how your new process works and calculate how much money and time you’re saving, how much it’s helped your employees, and so on. It isn't rocket science. If a workflow runs faster and smoother than before, then BPM is benefiting your business.

BPM is a technology that helps control and upgrade processes, making them cost-effective and efficient. There are many steps to setting up workflows and an organization as a whole, but dozens of models that you can adapt to your needs. The BPM training course here at the airSlate Academy will help you figure out how to optimize your business’s workflow.

BPM certification validates your processes management knowledge. If you want to prove or measure your skills, a business process management course comes in handy. Plus, by becoming certified, you open new opportunities and get business process management jobs. As a certified professional, you're able to redesign and optimize any process regardless of size and industry.

There are three types of business process management:

  • human-centric BPM
  • integration-centric BPM
  • document-centric BPM
A human-centric workflow, like a hiring process, is based on a human decision and controlled by a human at every stage. An integration-centric type workflow aims to reach a smooth connection between all third-party services, CRMs, databases, and so on, and provides you with an all-in-one workflow. A document-centric type of workflow is robust document management and allows for the sharing of files with multiple people faster and better.

Business process management tools are different instruments that you use to organize, control, optimize, and automate your workflow. Such tools may include a task manager, a template library, and much more. For those who have a variety of workflows for each department, it's highly recommended to use an all-in-one solution that provides all the necessary tools and easy integration with other services.

The opportunity to get a job related to BPM is extremely high. Thousands of companies are developing more and more channels for profit, which means that there are more processes and a need for people who need to control and automate them. By working as a business process consultant, you’ll create and maintain a robust ecosystem within a company, helping it succeed.

It’s not difficult to learn business process management. Nor is it difficult to apply the acquired knowledge in practice if you have the right tools. There’s no ideal model, so you need to monitor your process and find the bottlenecks that prevent it from running faster. Also, you have to make serious decisions, for example, not just change a workflow, but completely replace it. To see the most common disadvantages of any workflow and learn how to work faster in a new environment, take the airSlate Academy’s business process management certification course.

You can find courses on the internet or sign up for offline classes. There are a lot of courses, so it can be tough to filter through the good ones and the bad ones, and even harder to know if a specific course (good or bad) fits your needs. Save time and give the airSlate Academy a shot. The courses are designed to give you the opportunity to apply learned knowledge. Learn how to customize any process from start to finish and gain hands-on experience.

With the airSlate Academy, your business process management training course is free. All courses, including the BPM Essentials course, are free. Register an account and study at your own pace. Pass the quizzes, tests and then get your certificate.