Business Process Mapping

Star Rating
2923 students
1 hour
Are you facing chaos, inaccuracies, and other bottlenecks while trying to manage business processes? Find a way to increase visibility, maintain more control over your processes, and get things done quickly and accurately.
Business Process Mapping

About this course

This course walks you through business process mapping, a highly useful technique for enhancing and gaining greater control over your workflows. You’ll learn what this method is all about, the benefits it delivers, and how to automate and implement it into your business processes.

By the end of this course, you’ll be equipped with all the knowledge necessary to build an efficient step-by-step process map for your organization’s workflows.

What’s included?

lessons to explain how business process mapping works
quiz to consolidate your knowledge & test new skills
certificate to showcase your new skills

What will you learn?

What business process mapping is and its core principles
The basic steps for implementing process mapping in your organization
Examples of automating business process mapping for the most typical workflows

Who is this course for?

Anyone looking to further their knowledge in business process mapping
Anyone looking to build processes that will benefit their business
Those who want to advance their career with new skills

More courses you might like

Learners who registered for this course also enjoyed these courses

What our students say


Review from Capterra platform

The different courses are well defined, easily searchable, and the titles are useful. The content can get a bit long, and theoretical from time to time but mostly they try to keep it to bite-sized chunks with small quizzes to help you retain what you just read.


Review from YouTube

I’ve taken 20 airSlate Academy courses. These courses helped me create a workflow and generate business. The biggest skill I’ve learned is how to integrate data from other platforms into my workflow.


Review from G2 platform

airSlate Academy offers free courses in business process and workflow automation innovatively. The courses are well-researched and presented. Easily understood by a noncore IT audience.

Start learning today

Sign now for free
Start learning illustration

The best business process mapping training course on the web

To enhance and speed up a workflow, you need to take a closer look at all the ins and outs. However, often the details simply don't coalesce into a big picture, baffling you even more. If you want to see your workflow as a whole from start to finish, business process mapping technology is your solution. Go through this article and learn what this technology is and where you can get comprehensive training with verified certification.

What is business process mapping?

The idea of workflow mapping isn't groundbreaking. For decades, people have used this technique to divide complex workflows into small steps and depict them. It didn't change much, except that now you can use a computer to draw a plan instead of a pencil and a piece of paper. Plus, business process mapping software helps to describe each step in more detail. For example, a step includes the performer's name, the performed action, and reasons for the action.

The benefits of using business analyst process mapping:/span>
  • Transparent workflows
  • Easy-to-change steps
  • Estimated results
  • Removed bottlenecks
  • Fast onboarding
To prevent your plan from turning into puzzle lines and rocket science diagrams, you need to figure out how to implement helpful techniques in your organization.

Decide on which workflow you want to depict
It looks like a simple task. However, many people make mistakes here. For example, some may split the Vacation request workflow into paid and unpaid. However, it would be much easier to combine them and just extend the current process. More processes don't mean better ones. For newcomers, a complex workflow can be a real mind-bender.

Go through the workflow
Even if you think you know the entire sequence of steps in the workflow by heart, take time to repeat it again. Count how many employees are involved in the process and what tasks each of them perform. Start with overall questions like when you need to launch this workflow. Gradually come to more precise questions, such as in which case a task is considered complete.

Visualize your process
Using business process mapping tools keeps your steps in order. You can assign roles to each task and name it. You'll likely see some shortcomings at this stage but don't rush to fix them. This is one of the most common mistakes, even for those who use business process mapping repeatedly. You'll still have time to correct deficiencies at the next stages.

Check the steps
Use your ready-made mapping diagram as a checklist for workflow verification. Follow the workflow from step to step and figure out whether it adheres to your business process mapping template or not.

If you have anything to edit or change in your plan, then it's time to do it. Delete unnecessary steps or add more roles to enhance your process. Once everything's done, share your map with other stakeholders. Of course, pay attention to their feedback because there's always room for improvement. If you map out your workflow properly, anyone should be able to understand how many tasks it contains, who's in charge of them, and the sequence of steps.

How to use business process mapping software

Visualizing a workflow with our platform is even easier than ever. Using the drag-and-drop workflow creator, you can build any process. Because of the intuitive interface, you're able to follow a sequence of steps and eliminate all bottlenecks in clicks. Additionally, each step is customizable, so you can adapt it to your needs. Set up conditions, triggers, and roles for steps.

airSlate WorkFlow helps you automate task completion while you use business process mapping methods. Implement bots to archive, import, or export data by adjusting simple 'if-this-then-that' logic and building a flexible process. You can add bots and combine different data sources to complete your workflow.

If you want to optimize tasks, you should learn how to use business process mapping tools. The business process mapping course from the airSlate Academy comes in handy. Enroll in the course for free and get a certificate to start making changes in your company. When you're ready, complete the after-course quiz. If you need to pass the course again, you can repeat it at any time you want without any additional charges. Seize the opportunity to change your business's structure. Enroll now!

Questions & answers

Here is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
Need help?
Contact Support

Business process mapping is a method of depicting a workflow using diagrams and flowcharts. It visualizes any workflow as a sequence of events that leads to a result. Through it, you break down a complex process into smaller steps and build a robust structure. The resulting diagram simplifies everything for non-technical specialists in training and reveals to planners bottlenecks that they can eliminate.

To master the art of process mapping, you can harness the power of airSlate Academy's Business Process Mapping course. This comprehensive course equips you with practical knowledge of creating process maps and improving workflows. By the end of this course, you will be proficient in visually depicting the flow of work and the steps involved in a business process.

The four steps you perform to map out a flow include: identification, information gathering, interviewing, and analysis. In the first stage, you determine the basic requirements of the workflow, its value, and its goals. The second stage helps you collect information, such as a comprehensive list of the stakeholders for this workflow. You proceed to meetings with people responsible for particular tasks, where you listen to input (surveys, discussions, etc.). As a result, you get an in-depth analysis of your process that you can use to improve it.

The cornerstone of this approach is to visualize processes through diagrams and flowcharts. You can follow a complete workflow step by step to better understand each stage and task. A simple graphic can clarify its ins and outs even if you have never used a flow like this before.

Collecting requirements is the first step in using this technology. For any workflow, focus on these eight main points: Responsibilities, Objectives, Activities, Inputs, Outputs, Customers (Users), Risks and Controls, and KPIs. Without this data, your plan and scheme become useless. To obtain the details you need, speak to your employees, managers, and others involved in the process you want to improve.

The market provides users with a vast number of solutions. Consider price and functionality before deciding on software. If you don't know where to start, try out airSlate WorkFlow. This document automation solution offers a set of tools for creating diagrams that are easy to use. Just drag and drop in your "bricks" of a workflow and customize each to your needs.

UML is a special visual modeling language for displaying software components or models, including their behavior. UML can create images that look like diagrams and charts but are schematic flow representations. Besides, UML diagrams can use many other tools such as SIPOC Diagrams, BPMN, VSM, etc. Business process mapping is a technology for visualizing diagrams to simplify processes.

A business process map is a schematic representation of a business workflow using diagrams. A diagram includes actions, objects, participants' responsibilities, and results. The main goal is to improve the efficiency of a business by simplifying processes. However, your diagram must be understandable if you want to get things done. Each step is a separate task. Remember, if you unite several people in one step, even if they work in parallel, a different diagram might provide better results.

A business mapping process is the easiest and fastest way to structure your workflow and make it convenient and straightforward. Everyone can delve into the procedure and even help enhance it. As a result, you get ongoing optimization without the hassle.

airSlate is a no-code document automation solution. You can see the steps that you need to accelerate by displaying your workflow in a visual way. Click Start > Design workflow and upload your documents. Then add recipients and steps to your workflow using the drag-and-drop builder until you get what you want. Customize each step and add bots to automate.