Citizen Development: What’s It About?


Citizen Development: What’s It About?

Citizen development is one of the most popular trends in automation for streamlining business workflows. Learn how to release new products and services within short periods of time. No IT teams, high compensation, or months worth of planning.

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About this course:

This course explains the key benefits and principles of work behind the citizen development trend for current business environments. It provides insight into who can be a citizen developer, what no-code and low-code tools are and how to use them, and how to keep development balanced.

By the end of this course, you will know what citizen development is, what functionality it covers, and how to deploy it for yourself.

What does this course cover?

The course highlights the role of citizen development for SMBs and non-tech employees when designing and building applications to meet their business’s needs.

Why was this course made?

We created this course to prove that citizen development is not just a trend, but in fact, is a valuable tool for building applications and arranging specific business workflows so that they don’t require human interaction.

Who can enroll?

Anyone can enroll in this course to learn about citizen development as a way of handling large volumes of work and addressing the need for an additional tech force.

The materials for this course include:

  • learning resources to teach you what citizen development is and how it impacts businesses.
  • quiz for self-assessment.

What you will learn

What citizen development is and why it is so popular
How companies benefit from citizen development
Who citizen developers are and what tools they use
The difference between citizen developers and professional developers
How to keep development balanced using low-code and no-code tools
Duration 30 minutes
Certificate A sharable achievement is included
Subject Citizen development: What’s it all about?
Level Intermediate
Language English
Price FREE



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Introducing citizen development

With digital transformation spreading just about everywhere, it enables us to simplify and automate many monotonous tasks without spending a fortune on independent developers or entire IT departments. Introducing this concept to your business allows you to kill two birds with one stone – transform each employee into a citizen developer and save business operating costs.

Citizen developer definition

It's no secret that modern companies tend to provide services online, however, having a simple website isn't enough to make your business successful. Customers want your website to be convenient, your application to be user-friendly, your chatbot to be advanced, and your support to be available to reach 24/7. All these things require constant maintenance and development and incur high expenditures.

Unfortunately, not every small or medium-sized business can afford to cover such expenses, but it's not the reason to give up on aspirations of becoming an industry leader in your segment. There is a way out in case you want to provide a top-notch digital experience for your customers and it implies introducing citizen development to your business.

Finding a clear citizen development definition may be challenging since the trend is relatively new. Here is the most detailed explanation of what this concept stands for: citizen development is the process of creating, updating, and deploying digital solutions using intuitive interfaces instead of strings of code made by people who are not well-versed in software engineering. Let’s be honest, not everyone can simply start building applications using professional coding tools.

On the contrary, introducing your employees to the concept and transforming them into citizen developers allows them to utilize specialized no-code or low-code services to enhance business processes without having any specific coding knowledge. Usually, citizen development is treated as a business-oriented strategy required to bring innovation and automation to the routine tasks of a company, simplify or improve existing work processes, and increase profits.

Why the citizen development model is beneficial

The ability to create your own software for improving business operations sounds nice on its own, but let's take a look at more benefits that citizen development can bring to the table:

  • Acceleration of growth. Digital solutions help to deal with tasks faster and more efficiently. Companies can focus on reaching strategic goals instead of optimizing organizational monotony or spending additional costs on marketing instead of hiring more people to handle existing tasks.
  • Improvement of business capacities. It's not enough to build software; you need to test and update it according to the latest compliance policies, implement more features, etc. Citizen developers remove the burden of IT and development bottlenecks; they can adapt to new business conditions in no time. Plus, you'll spend fewer costs on operational requirements.
  • Enhancement of process visibility. Most citizen development tools have advanced dashboards with multiple widgets showing current work statuses, the number of performed actions, and other features that improve collaboration between the teams, identify bottlenecks, and help find room for other improvements.
  • Eliminating the burden for development and IT staff. Many companies can give their IT departments room to breathe or even avoid the need of having such departments.

Citizen developers can solve most small and medium-sized business issues. However, we need to mention that having a citizen developer on board must not be treated as a remedy for all possible technology issues. Many enterprise-level solutions still need to be managed by specialized IT-related departments.

How you can become a citizen developer

Almost anyone can become a citizen coder. The only thing you need is a will to learn. Unfortunately, there are not too many vendors offering training and courses in this sphere. Luckily, there is one wonderful platform that can provide you with access to the knowledge base that is needed to become a citizen developer totally free of charge – the airSlate Academy.

The airSlate Academy courses may have an essential productivity impact for all the business employees regardless of their level of seniority. There you can find certification programs not only for citizen development but also digital transformation, workflow automation, business process management, and many others.

Enrolling in airSlate courses is pretty simple:

  1. Return to the top of the page and click Enroll.
  2. Register an account by entering your email address and creating a password.
  3. Select the course, advance through the learning process and pass the tests.
  4. Establish competencies and put your newly acquired skills into practice.

What does the airSlate Academy teach citizen developers?

The airSlate Academy's main specialization is workflow automation. It teaches people to streamline and accelerate work processes using airSlate – one of the most significant instruments of the no-code revolution. Using this holistic tool can help you automate repetitive tasks and document management. The service is cloud-based so you can operate in it at the convenience of your browser with no additional software downloads required. Eventually, by utilizing airSlate you’ll become able to get free from paper mess, manual procedures, and human errors with the help of robotic process automation (RPA) and its specialized software robots (Bots) that the service offers.

Ready to transform your life and business? Join the no-code revolution, learn business automation and become a citizen coder with the airSlate Academy now!

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Questions & answers

Here is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
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Citizen development definition: Citizen Development is a process of creating and deploying digital solutions without professional coding tools by people who aren't qualified to be software developers. Citizen development as a business process is attainable by utilizing user-friendly interfaces in specialized no-code or low-code services instead of strings of code.

The demand for digital products grows exponentially, while the number of employed developers can't always meet all the business needs. Additionally, developing new solutions may be costly, and not every business can afford to support such expensive initiatives. The citizen development model allows companies to deploy and utilize digital solutions without spending additional financial resources on IT staff, so digital transformation becomes a suitable alternative for any line of business around the world.

To begin with, the citizen development model leads to business growth acceleration. Digital solutions developed by you or your employees enable the company to work more efficiently, so your profits increase. Additionally, citizen developers save IT-related expenses. You become able to release products without requiring expensive IT services, so you can reallocate the funds that you saved. Furthermore, you become able to quickly adapt to dynamic market conditions. A skilled citizen coder can quickly adjust to new business needs and establish new processes much faster than it would take to develop them from scratch.

A citizen developer is a person that has no professional coding skills but is able to build applications and business flows using IT-related services. Usually, they only adapt strings of code or even avoid any code modifications by using specialized low-code or no-code solutions.

Anyone. If you know the basic principles of business and have needed citizen development tools at hand, you also can become a developer. Consider starting with the airSlate Academy courses, and continue learning on our platform. After progressing through a couple of essential certification programs, you'll be able to automate workflows in your company and increase its efficiency.

Start with completing a Citizen Development course in the airSlate Academy to kick off your professional citizen developer career. Then, if you're interested in continuing learning about business automation, consider enrolling in other courses on our platform and acquire valuable skills totally free of charge.

Citizen developers utilize specialized low-code or no-code solutions for their work. However, because of the no-code revolution that takes place around the world, more and more people transition from low-code services to user-friendly and intuitive interfaces like airSlate that do not require any coding experience. Try enrolling in the airSlate Academy courses to learn more about workflow automation, citizen development tools, and business process optimization.

If you're interested in robotic process automation and want to become an RPA citizen developer, enroll in the Citizen Development course by the airSlate Academy. With this course, you'll learn how to build automated workflows with Bots and how to digitize the entire business document management cycle without writing a single line of code.

A Salesforce citizen developer can completely transform your Salesforce experience. With airSlate, it's easy to set up automated workflows that will automatically generate documents, route data to and from records, send notifications or reminders, and complete many other tasks that will make your work with this CRM system much more convenient. Explore more courses in the airSlate Academy to become a Salesforce citizen developer and become a professional in the field of automation.

In the age of the no-code revolution, almost anyone can learn the basics of automation. Eventually, upon learning the basics you’ll be able to start automating more and more processes, so you can be considered as a citizen developer. However, if you don't want to implement automation tools on your own, try hiring a citizen developer from any other relevant industry. They will be able to handle all tasks much faster than regular employees.