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Update Zendesk Records

Keep your information up-to-date and accurate with no manual data entry or coding. Use the Update Zendesk Records Bot to automatically apply changes to the records in your Zendesk account based on the information added to a document.
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What the Bot does
The Bot populates fields of your Zendesk records with data from the specified document fields based on the ‘if-this-then-that’ conditions you set.
When to use
Install and configure the Bot when you need to automatically update customer information, contact info, or product descriptions in your system of record based on the information from the contact form, sales order, refund form, etc.
  • Author airSlate Inc.
  • Setup duration 5-10 min.
  • Used in 139 Templates
  • Used in 71 Workspaces
  • Installed 481 times in the last 30 days
  • 96% success rate
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Get your automated workflows up and running in minutes with the Update Zendesk Records. No coding required.

Map entity fields to document fields
Configure Bot settings
First, connect to your Zendesk account. Once connected, select the entity along with the record that needs to be updated. Add search conditions to find the starting record. Then, specify what information from the document will be used to update this record.
Note: To install and configure Bots, start by creating a workflow.
Add multiple conditions and tell the Bot to run when all or some of them are executed
Add conditions for when the Bot should run
Define what will trigger the Bot to act. These can be a specific date, document data, user roles, email, or name. E.g., select fields in the order form and tell the Bot to export data to the record when these fields have been filled out.
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View the Bots log or use tags to check if the Bot ran successfully
Get your record updated in seconds
Once the Bot is configured, share your document with anyone who needs to sign and complete it. Based on the conditions you’ve set, the record of your choice will be updated with data added to the document.
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Install the Update Zendesk Records
to automate your document workflows

Learn more in this Bot’s airSlate Academy course

Learn more
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Automate repetitious tasks without having to write code

Employ Update Zendesk Records Bot

Start a new Flow and transfer samples or generate templates right on the platform to enable the Bots option. Find a wanted software robot from the list.

Set it up

Open up the Bot configuration menu. Complete all of the required fields to modify general and advanced settings. Don’t forget about indicating activation conditions to prevent false activations (you can include several conditions).

See the way it works

Implement the workflow and check the results. Make sure the software robots are operating correctly. If something fails, look into the Bots log to fix the errors and run your Flow once more.
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