In 2019 the World Economic Forum claimed that 42% of work globally will be robotized by 2022. The pandemic of 2020 has only confirmed the necessity of revolutionizing the way we do our jobs. While RPA is reshaping business processes across industries, many public institutions still rely on paper-based or partially automated processes. However, the public sector can also benefit from implementing this technology. RPA software can easily enhance workflow management for local government, as well as for state and federal authorities. So why don’t public entities switch from mundane paper-based tasks to more effective workflow automation?"

State institutions experience lots of challenges, including overburdened staff who have to process applications, public information requests, and numerous citizen inquiries, handle delayed deadlines, constrained budgets, operational and data security compliance risks, etc. All on a daily basis. Government agencies are so overburdened with documents and standard processes that RPA is not a luxury, but a must. And workflow automation in government is gaining popularity within administrative circles in several major countries. Its application helps build very consistent processes that can handle complex workflows in seconds where it would take up to days if the work is done by humans. Automating procedures in the public sector is an easy way to enhance efficiency. Let’s take a closer look at the largest benefits of implementing automation in government.

Primary benefits of the robotic process automation in the government

Governmental authorities can gain a lot from digital transformation. Employees spend a lot of time on collecting, deleting, archiving, and transferring data. These tasks can be completed without human interaction; a.k.a. can be replaced with Bots.

Automation in the government can provide many advantages, and here are only a few of the main ones:

1. Eliminated paperwork and errors. Public officers process thousands of public information requests and various applications for document issues and renewal. This takes tons of paper, a great deal of time, and manual effort. Manually processing every single public information request or any other inquiry is rather tedious, causing errors in records. Bots don’t make errors if properly set up, so using them in regular tasks eliminates those risks and prevents wasting resources.
2. Cost reduction. Public entities are constrained by the finances they get from local and federal budgets. Even if implementing robotic process automation in government seems costly, it significantly reduces operational expenses in the long-term. And the saved funds can be used more effectively and re-addressed to more public projects with higher priority.
3. Improved communications. RPA tools provide quick and effective communication not only between teams within the institution but also between citizens and public officers. Implementing RPA technologies in the government complaints management systems helps to address citizen inquiries faster and more effectively than before.
4. Better productivity. With workflow automation in government, all routine processes go faster and smoother than ever before, which improves the level of service, increases the productivity of state institutions, boosts employee satisfaction and customer experience.
5. Improved security compliance. Workflow automation tools provide a high level of data protection during its transfer. Moreover, cloud data storages are safer as they’re protected from accidental damages, such as those caused by fire or flood.