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From less admin work to more productivity:

How automating document processes in Microsoft Dynamics 365 drives business efficiency

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Introduction

The roadblocks to effective CRM management

Maintaining CRM processes is important for your business success but can sometimes be overwhelming for an admin to control. Sending and receiving data from multiple sources, creating CRM contacts and leads, building reports, and managing dashboards — there is a lot to juggle. Unfortunately, these tasks often require repetitive, manual and tedious cut-copy-pasting both from you and your users, which can hurt data quality and significantly reduce overall business efficiency.

Implementing automation can take out the hassle by streamlining the flow of information, enabling data accuracy and safety, and keeping users productive and satisfied.

In the post below, discover how automation can revolutionize your Microsoft Dynamics 365 processes while empowering your users with seamless productivity and uncompromised data quality.

Breaking down the numbers: How manual tasks are affecting different processes

90% of employees get burned out by tedious and repetitive tasks. For example, HR departments are bogged down by lengthy onboarding processes, handling repetitive tasks like data collection and data entry. The support team has to reply to thousands of the same or similar questions every day, and so on. Educational institutions spend hours managing financial aid requests and approving class schedules.

Repetitive work is eating up employee time

According to Asana’s The Anatomy of Work Index, employees spend about 60% of their time at the workplace on “work about work” that involves:

  • Replying to emails or messages
  • Attending unnecessary or unexpected meetings
  • Waiting for feedback and approvals
  • Searching for files and documents
  • Duplicating work

In total, repetitive tasks cost businesses as much as 19 working days per year — and that’s for just one employee.

Perceived time spent on repetitive work across countries
🇦🇺 Australia & 🇳🇿 New Zealand
🇺🇸 US
🇬🇧 UK
🇩🇪 Germany
🇯🇵 Japan

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